Refund Policy

Refund Policy for WGESimShop

Effective Date: 19/11/2025

1. No Refunds Policy

All sales made through WGESimShop are final. We do not offer refunds for any purchased electronic SIM cards.

2. Activation Issues

In the event that you are unable to activate your SIM card, we may consider your case for resolution. To do so, you must provide:

• Full Purchase and Activation Process Video: A clear video demonstrating the entire process of purchasing and attempting to activate the SIM card.
• Proof of Location: Evidence of your location while attempting activation, such as GPS coordinates or other location verification methods.

3. Submission of Evidence

You must submit the requested videos and proof of location within [insert a specific time frame, e.g., 7 days] of your activation failure. Failure to provide this information may result in the cancellation of any potential resolution.

4. Limitations

This policy only applies in cases where activation is genuinely unsuccessful. We reserve the right to determine the legitimacy of any refund request based on the provided evidence.

5. Contact for Claims

For any claims regarding activation issues, please contact us through our website, providing all necessary evidence as outlined above.